PO PDF Download Error - Incomplete Supplier Contact Address

Users may encounter an issue where the Purchase Order (PO) cannot be downloaded correctly.

How to Identify/Detect the Issue : 

1. Open the affected PO.

2. Check if the Supplier Contact is blank, this may indicate an issue.

3. Navigate to Supplier > Sites

• Check if there is a yellow warning symbol at the site. There will be error message appear.

Important Note

• Normally, if there is at least one active contact available, the PO can still be downloaded even if no contact is selected.
• However, for this case, although the supplier has sites and contacts created, the Contact Address is not assigned to the contact.

Solution

1. Go to Supplier's info > Contacts and select a name.

2. Under Contact Address, select add .

3. Choose related site.

4. Click save. 

5. Return to the PO and refresh/reopen the page

6. Retry downloading the PO PDF

This update is required as Supplier Contact is one of the key fields used in the PO report layout. If the data is incomplete, the system may not be able to generate or download the PDF correctly.

As suggestion, kindly click View PDF first before submitting the PO to ensure that all required details are already complete.