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SmarterMail - Web Login & Password Change Guide

Category: Email & Communication

DescriptionUsers can access their company email via web browser (SmarterMail) and update or reset your email password. Password Policy Update To enhance email security and minimize the risk of una...

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User Guide & Navigation

Category: Oracle Fusion ERP

To access all modules directly : Click here : https://labuanshipyard.com/helpdesk/knowledgebase.php?category=3  -- Description: This section provides guidance and support for users of Oracle Fusio...

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MUST READ - Ensure Correct Cost Centre When Creating Purchase Requisition (PR)

Category: Purchase Requisition (PR)

This article highlights key points to check when creating Purchase Requisitions (PR) in Oracle, to avoid delays and approval issues. Please take note on the following key points : 1. Mandatory : Cos...

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PC Login - Password Expired / Unable to Login

Category: User Account & Access

Cause:The user’s password has reached its expiry period based on system policy. Solution (User Self-Service): Press Ctrl + Alt + Delete Select Change a password 3. Enter: Current (old) pa...

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Finance Module – AP / AR Overview & Ticket Submission Guide

Category: Finance

Description:This section covers Finance-related issues in Oracle Fusion ERP, including Account Payables (AP) and Account Receivables (AR). Before Submitting a Ticket:To help us assist you more effici...

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Procure to Pay Report

Category: Oracle Fusion ERP

The custom report Procure to Pay Report is ready to use. Please run the report, and hopefully it’s help you in anyway to support your tasks.

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Vendor Change in Purchase Order (PO)

Category: Procurement

OverviewThis article explains the ability to change vendor (supplier) in a Purchase Order (PO) based on its status in Oracle Procurement Cloud. Vendor Change by PO Status Recommended Action If ve...

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Oracle Date, Time Zone & Currency Settings

Category: System / Technical Issues

This setting controls how date, time, and currency are displayed in Oracle. Incorrect configuration may cause: Currency appearing incorrectly (e.g. USD instead of MYR) Different values shown betw...

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Pending Cost Processing Due To Missing Exchange Rate

Category: Warehouse

Issue Summary Users are unable to close the costing period due to transactions stuck in “Pending Cost Processing” status. Error message may include: “The receipt is missing a cost” “No cost laye...

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Supplier Acknowledgement - No notification receive / Unable to Acknowledge PO

Category: Procurement

Supplier is unable to acknowledge the Purchase Order (PO), or no notification email is received. Causes : 1. User is viewing the original PO instead of the revised PO. 2. Supplier did not receive n...

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PO PDF Download Error - Rejected PO/ Change Order

Category: Procurement

Cause :  The Purchase Order (PO) or its associated Change Order is in Rejected status. Solution: Ensure the PO / Change Order is Approved If required, resubmit the Change Order for approval O...

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PO PDF Download Error - Incomplete Supplier Contact Address

Category: Procurement

Users may encounter an issue where the Purchase Order (PO) cannot be downloaded correctly. How to Identify/Detect the Issue :  1. Open the affected PO. 2. Check if the Supplier Contact is blank...

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