Supplier Acknowledgement - No notification receive / Unable to Acknowledge PO

Supplier is unable to acknowledge the Purchase Order (PO), or no notification email is received.

Causes :

1. User is viewing the original PO instead of the revised PO.

2. Supplier did not receive notification due to missed communication.

3. Acknowledgement period has expired (overdue).

How to Identify / Detect the Issue:

1. Open the PO.

2. Check if there is a revised PO (Change Order)

• Ensure user is accessing the latest revised version, not the original.

3. Go to Terms section

• Check Acknowledge Within Days
• Verify if the Acknowledgement Due Date has passed

4. Review Change Order History

• Check if notification was previously sent (Communicate action)

Cause Explanation:

• Suppliers are required to acknowledge the PO within the defined number of days (e.g. 7 days as per PO terms)

• If the acknowledgement is not done within this period, it becomes overdue.
• In some cases, supplier may also miss the notification if it was not properly communicated

Solution:

1. Ensure user opens the latest revised PO.
2. Click Actions > Communicate

1. Resend the notification to the supplier
2. Inform supplier to acknowledge the PO upon receiving the email