PC Login - Password Expired / Unable to Login

Cause:
The user’s password has reached its expiry period based on system policy.

Solution (User Self-Service):

1. Press Ctrl + Alt + Delete
2. Select Change a password

3. Enter:

• Current (old) password
• New password
• Confirm new password

4. Log in using the new password.

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Alternative Solution (IT Support):
If user is unable to change password:

1. IT will reset the password to a temporary password.
2. Upon login, user will be prompted to create a new password.